�� Another e-mail will be sent, including the international shipping fee and the estimated delivery date
(There are cases in which it may take a while before arriving, depending on the items. Please refer to each item page.)
�� Kindly request a confirmation for the content by replying to the e-mail��.
�� (When you agree)After the international shipping fee added to the total shopping amount due and the credit card payment went through completely, then the items are shipped
�� The e-mail showing the tracking number will be sent → Please wait until the arrival of the items.
After your order is placed,【order number】is shown on the screen and the reply e-mail will be sent to you automatically. If you don’t receive the e-mail, possible reasons are: “The order has not placed yet”, “Input errors of the e-mail address”, “The email is in the trash box”, etc. When you don’t/can’t receive the e-mail, please contact us through “Contact”.
2.Delivery Time, and Shipping fee
＜Shipping method＞
We ship items by “EMS” Some items are not deliverable for overseas. We appreciate your understanding in advance.
＜Delivery time＞
Delivery time by EMS changes depending on the area and the state/country’s current regulations. Please refer to the website of Japan Post Group for the approximate delivery time. https://www.post.japanpost.jp/int/index.html
＜Shipping fee＞
After your order is placed, we measure the total weight including packing materials and then the shipping fee is calculated.
<Scheduled delivery>
We are not able to make a delivery by your appointed date.
<How to trace>
After we ship the items, we will send you the e-mail with the tracking number.
3.Tax free
We do not accept.
4.Payment
With credit card use, please refer to the Terms of Service of each credit card issuer. (We cannot accept payments by other methods) The following cards can be used.
(VISA・Master Card・JCB・AMERICAN EXPRESS)
We accept only lump-sum payment The payment is automatically withdrawn from your bank account based on the membership agreements of each credit card issuer. Please ask your credit card issuer about the detail of the date your payment is processed etc. Total amount of payment is as follows.
Total amount of items (tax included) + Shipping fee (tax included)
5.Delivery address
Please type your name and address “in English”. Please select “海外(overseas)” at “都道府県”, and type “country” and “postal code” in “住所”. Please leave “お名前フリガナ” and “郵便番号” 000-0000.
6.Returns and exchanges
Please contact us at the following within 7 days after arrival if you have different, damaged, or broken items.
”Contact” page E-mail sd@tankosha.co.jp Tel +81-75-432-5133
９:00-17:00 (Saturday, Sunday, and National holidays are closed) The international call charge is paid by customers.
7.Membership registration
We take orders without membership registration. Please type all information in English.
